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Training and Support

Unique alternative culture attracts stylists as well as customers

Our corporate educators train your staff before your opening day, and they stay in close touch so they can serve as valuable mentors and continue to reinforce best practices. Until recently, all our classes were conducted in-person, but Floyd’s 99 has pivoted to build a video resource library online so anyone can access the training they need from anywhere.

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Training and Support

Unique bohemian culture attracts stylists as well as customers.

Our corporate educators train your staff before your opening day, and they stay in close touch so they can serve as valuable mentors and continue to reinforce best practices. Until recently, all our classes were conducted in-person, but Floyd’s has pivoted to build a video resource library online so anyone can access the training they need from anywhere.

Download our Franchise Information Report

Exceptional training and support helps employee recruitment and franchisees.



Great systems empower great people. That’s why, behind that fun, energetic vibe that draws in stylists as well as customers, there are solid, time-tested systems in place to ensure everyone at Floyd’s 99 Barbershop stays on top of their game.

We maintain operational consistency across company-owned and franchised locations by utilizing the same processes, training and systems. That’s as important for customer loyalty and return business -- strengthening your bottom line -- as it is for employee retention. Getting them through the door is one thing; keeping them coming back is another.

Floyd’s prides itself on a labor retention rate that’s higher than the industry average. “So typically retention of employees is around 25%, and we're usually up around 35% to 40% retention,” says Mary Wehrer, Senior Director of Sales and Marketing.

High workforce retention

Making barbers and stylists feel valued, part of a creative, dynamic team, is an important piece of the Floyd’s 99 experience. With our proprietary line of men’s grooming products, Floyd’s also provides an additional income opportunity with commission on every upsell. But perhaps the most valued perk for stylists and barbers is the training.

Our corporate educators train your staff before your opening day, and they stay in close touch so they can serve as valuable mentors and continue to reinforce best practices. Until recently, all our classes were conducted in-person, but Floyd’s 99 has pivoted to build a video resource library online so anyone can access the training they need from anywhere.

“It's a true benefit,” Butler says. “What we do differently than many independent barbershops or salons or other chains may do is we actually pay our staff to attend the classes. They know that the company is actually paying them to build their skill set so they can earn more behind the chair.”



“We have initial training, and we have ongoing advanced training, and all that is designed to really try to understand and assess the skill set of the incoming technical employees,” says Patrick Butler, Senior Director of Training. “We need to determine what we need to do to up their skill set, to really give them more experience behind the chair.”

Franchisee support

We not only provide exceptional training to Floyd’s 99 employees, we strive for exceptional support for our owners as well. One of the advantages of joining a franchise system in the earlier stages of its growth is that there tends to be a stronger camaraderie because everyone knows each other.

“One of the initiatives I’ve put in place for 2021 is developing the partnership opportunities where we can take learnings from our franchisees that we can implement at the company-owned shops,” says Joe Zemla, Senior Director of Franchising. “This goes toward our commitment to ensuring we have consistent operational standards across the entire brand.”

We utilize a CRM platform along with a franchisee portal where owners can access all kinds of metrics and information. Floyd’s 99 has also introduced a customizable phone app to make it easier for franchisees to manage their business on the go.

Our new monthly brand equity audit is now conducted through the app. Owners can go through 50 customizable questions on the app each month to help gauge their shops’ performance.


“Now we can really recognize, when we walk out of that shop, where there were misses, where they were doing well,” Zemla says. “It’s not just, ‘Oh, the shop looked great, everybody’s doing a good job.’ Now we’re really specific, like, ‘Listen, the music was at 62 decibels. We really want to have a minimum of 75 decibels. There’s a decibel meter you can put on your phone, it’s an app, here’s how you can do it, just so you can have the music at the right volume in your shop.’ That’s how specific we want to be.”

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